FAQ for International Guests

Who can book the guest rooms and classrooms?

External use is available only with a recommendation from a Yonsei faculty or staff member or a Sangnam alumnus.

In the booking form, enter your recommender’s email address (Yonsei faculty and staff use their university email). The recommender is asked to confirm the recommendation by email, and your booking is reviewed after that.

Do I need an account?

Yes. Sign up with your email address and verify it. You use the same account to follow your booking, pay and download receipts.

Does my institution need to send an official letter?

If your institution is organizing the event, attach an official letter (PDF) from your institution to the booking.

For guest rooms, a verified official letter gives 10% off the base rate.

For classrooms, a recommendation gives 10% off and an official university event 10% off, up to 20% in total.

What are the check-in and check-out times?

Check-in is from 15:00 and check-out is by 11:00 (KST).

Late check-out is charged: 10% of the standard rate from 11:00 to 15:00; 100% of one night's standard rate after 15:00 (KST).

When can classrooms be used?

Weekdays only, 08:00–18:00 KST, per hour, minimum 2 hours; set-up and clean-up must be within the booked hours.

How far in advance can I book, and when must I pay?

Bookings open 90 days before the date of use and close at 18:00 KST 3 days before.

Pay within 5 working days of approval, and no later than 18:00 KST 3 days before the date of use (whichever comes first).

All times are Korea Standard Time (KST, UTC+9).

How can I pay?

Pay by card on the online payment page or by bank transfer using the invoice you can download from My bookings.

Whether cards issued outside Korea are accepted depends on the payment provider. If your card is not accepted, please pay by bank transfer. For overseas remittance, please contact us.

Institutions can request deferred payment by invoice together with an official letter.

All charges and refunds are in Korean won (KRW).

What happens if I cancel?

Guest rooms: No fee until 18:00 KST 3 days before arrival · 50% of the first night's standard rate from 2 days before arrival to 1 day before · 100% of the first night's standard rate on the day of arrival or for a no-show.

Classrooms: No fee if cancelled more than 3 days before the date of use · 10% of the first day's standard fee from 3 days before the date of use up to the day itself · a no-show is charged like a same-day cancellation · recurring bookings are charged per session.

Request cancellations from My bookings. Deadlines are in KST.

Are weekend rates different?

KRW 50,000 per room per night on Saturday nights and nights before public holidays.

What guest information do you need?

Enter each guest's full name as shown on their passport. Nationality is asked only for international guests.

We do not collect passport numbers.

Still have questions?

Phone +82-2-2123-4263~73 · sangnam@yonsei.ac.kr · Staff list